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Executive Summary

Turning Biometric Data into Actionable Marketing Insights

Company

Senstream

Timeline

6 months

Project

Wearable app

My Role

PM/UX Lead

The Problem

  • Brands lacked reliable tools to measure authentic emotional response
  • Traditional surveys failed to capture subconscious consumer reactions

Outcome

  • Transformed biometric sensing technology into a commercially viable enterprise platform
  • Clarified product positioning for marketing and research buyers
  • Established scalable UX foundation for emotion-based analytics

My Role

  • Experience Strategist and UX Lead
  • Defined enterprise product framing and decision model
  • Translated biometric signal processing into actionable marketing insights


Detailed Case Study

1

Context and Challenge

Why This Problem Mattered

What was not working
  • Marketers relied on self-reported feedback disconnected from physiological truth
  • Biometric outputs were technically sophisticated but difficult to operationalize
Why existing solutions failed
  • Autonomic nervous system signals were surfaced as raw streams, not decisions
  • Analytics emphasized signal density over marketing relevance
Business risk
  • Without usable UX, the technology risked remaining a research novelty
  • Commercial growth required translating machine learning outputs into clear business value

Constraints and Complexities

Technical Complexity
  • A wearable ring captured autonomic nervous system responses in real time
  • Biometric data streamed to a mobile application for machine learning analysis
Interpretation Challenge
  • Physiological signals required contextualization to identify emotional reactions
  • Outputs needed statistical integrity without overwhelming users
Market Immaturity
  • Biometric emotion analytics was an emerging category
  • UX had to balance scientific credibility with executive clarity

My Role and Decision Ownership

Product Architect
  • Defined how physiological signals translated into marketing insight
  • Reframed the platform around campaign decisions rather than signal output
Experience Simplifier
  • Designed workflows that surfaced emotional moments with clear interpretation
  • Facilitated executive workshops and hands-on design exploration

2

Creating a Usable Solution

The Data Scientists Loved

We started with streams of biometric signals — EDA, heart rate, HRV, ECG — flowing across clean, precise line charts. To researchers, they were rich with meaning. To marketers, they were unreadable.

The data was valid. But it didn’t explain itself. The signals existed without a story.

Emotion Isn’t Obvious

We expected emotion to look dramatic — a clear spike, a sharp rise.

Instead, it appeared in many forms. Sometimes gradual. Sometimes clustered. Sometimes subtle. The same human reaction could produce completely different patterns.

Without context, arousal was just movement on a chart.

Creating Structure

So we went manual. Thousands of moments were reviewed and labeled, grouping different-looking patterns that represented the same underlying reaction.

This created a dataset that could be used to train a machine learning model to evaluate live data. A 80/20 split of the training data resulted in 93% accuracy.

From Signals to Insight

Now with an ML model, we could apply that intelligence to any media and visualize the audience's reaction while they wore the Senstream ring.

This prototype has allowed us to measure emotional reactions across a range of media


3

Next Gen Concept

I started to explore different concepts around what might analysis look like with the aid of GenAI and running larger studies where we could view the data around individuals and the group as a whole.

Below is an interactive prototype built using Lovable.


5

Impact and Reflection

Product Impact

  • Created clear commercialization pathway for wearable-based emotion analytics
  • Increased enterprise usability and adoption readiness

Outcome

  • Strengthened positioning in the competitive neuromarketing space
  • Improved credibility in enterprise sales discussions
  • Created an experience that allows investors/partners to immediately see potential applications

Organizational Impact

  • Unified scientific innovation with product strategy
  • Accelerated transition from research capability to scalable offering